Privacy Policy

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

Personal and Contact Information

• Name and contact details, such as your email address and telephone number.
• Billing and shipping addresses provided when you place an order.
• Account details and preferences if you register for an account.

Order and Transaction Information

We may collect order numbers, purchased products, transaction status, shipping details, and relevant order history to fulfil purchases and provide support.

Payments may be handled by third-party payment providers. The payment information we receive depends on the provider and the payment method you choose.

Technical and Usage Information

When you browse our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, referring website, and interactions with website features. The information collected depends on our hosting, security, analytics, and cookie settings.

Communications

If you contact our support team, we may retain your messages and the information you provide so we can respond to your request and maintain relevant customer service records.

2. How We Use Your Information

We may use personal information for the following purposes:

• To process, confirm, fulfil, and deliver orders.
• To manage customer accounts and provide customer support.
• To communicate about orders, delivery, payment status, and important service updates.
• To verify transactions, detect fraud, and protect our website and customers.
• To maintain, troubleshoot, and improve website performance and usability.
• To meet applicable tax, accounting, consumer protection, and other legal requirements.
• To send marketing communications where permitted by law and, where required, with your consent.

We do not use personal information for purposes that are incompatible with this policy unless we have a lawful basis to do so or explain the additional purpose when required.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, maintain shopping carts, protect accounts, and understand website usage.

Depending on the technologies enabled, cookies may include:

• Essential cookies: Support core website functions, checkout, and security.
• Preference cookies: Remember selected settings and browsing preferences.
• Analytics cookies: Help measure website performance and understand visitor activity.
• Advertising cookies: May be used to measure or personalize advertising where these technologies are enabled.

You can manage cookies through your browser settings and, where provided, our cookie preference tool. Blocking certain cookies may affect checkout or other website features.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

4. How We Share Information

We do not sell personal information for money. We may disclose information to the following categories of recipients when reasonably necessary for the purposes described in this policy:

• Payment providers: To process payments, verify transactions, and help prevent fraud.
• Shipping and fulfilment providers: To prepare, dispatch, and deliver orders.
• Website and hosting providers: To operate, maintain, and secure our online store.
• Analytics and security providers: Where enabled, to measure website activity, detect threats, and improve performance.
• Professional advisers: Such as legal, accounting, or compliance advisers where needed.
• Authorities and other parties: Where disclosure is required by law or reasonably necessary to protect legal rights and safety.

Service providers are permitted to process information as appropriate for their services and applicable contractual and legal obligations.

5. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, website hosting, security, analytics, or other store functions. These providers may process information under their own privacy notices and applicable terms.

Our website may also contain links to external websites. We are not responsible for the privacy practices or content of websites we do not operate. We encourage you to review their privacy policies before providing personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, fraud prevention, and legal or accounting obligations.

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to any applicable retention obligations.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or loss.

No method of electronic storage or internet transmission is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

You should use a strong password, protect your account credentials, and contact us if you suspect unauthorized activity involving your account.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing relies on consent.
• Opt out of marketing emails using the unsubscribe link or instructions provided in the message.
• Request a copy of certain information in a portable format where applicable.

These rights are subject to applicable legal conditions and exceptions. To make a privacy request, contact us using the details in the Contact section. We may need to verify your identity before responding.

9. International Data Transfers

Our store and service providers may operate in different countries. As a result, personal information may be processed or stored outside the country where you live.

Where applicable law requires safeguards for international transfers, we will take steps appropriate to the transfer and the information involved.

10. Children's Privacy

Our store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so we can review the request and take appropriate action.

11. Research Product Orders

When you order products offered for laboratory research, we may process order and shipping information to verify transactions, fulfil orders, provide support, and meet applicable legal requirements.

Please do not send sensitive personal, medical, or unrelated confidential information through ordinary order notes or customer support messages unless it is specifically required and an appropriate method has been provided.

Our collection and use of personal information for these purposes remain subject to this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers, or legal requirements.

The revised version will be published on this page with an updated date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

We encourage you to review this page periodically to understand how your information is handled.